Customer value manager

EyeOn is looking for an ambitious forecasting and planning expert who wants to put his/her knowledge and his/her business acumen into action within our planning services organization. With your strong drive to deliver customer value and your keen understanding of forecasting and planning, you will bring the quality and growth of our planning services to the next level.

You will be working with highly skilled and talented data scientists at the heart of a company that highly values people and innovation. Together you will deliver the best possible forecasts or inventory settings to our customers and drive reflection and continuous improvements so we continue to delight our customers and exceed their expectations.

Interested? Please read further.

Your role as customer value manager

At EyeOn Planning Services we offer – as a service – recurring activities in the planning cycles of our multinational customers. Periodically (weekly, monthly, quarterly) we provide companies with the best-in-class forecast, inventory settings or with end-to-end supply chain visibility at the push of a button.
You act as partner for our Planning Services customers, focused on value creation and customer satisfaction. In this way you actively contribute to achieve our Planning Services business growth ambitions. An important aspect in this role is coaching our Planning Services consultants. You enhance our Planning Services consultant’s understanding of the business of planning and forecasting so that we, as Planning Services, can deliver even more added value to our customers.
You will be involved in supporting sales cycles at potential new customers and the service implementation for these new customers, bringing it live in our HoneyComb platform. Our proprietary platform is powered by AWS and DataIku and reports out towards an APS, dashboard or consolidation & enrichment tool such as Jedox. Once live, our Planning Services consultants repeatedly deliver best possible forecasts, inventory settings and/or end-to-end supply chain visibility. You will coach them in delivering reliable and professional services, providing valuable insights to all our customers.
As such you align with the customer’s main responsible for the related service. Furthermore you have a sharp eye for improvements to the service and potential spin-offs to increase the value to be delivered.

All in all this is a very interesting and challenging role for a seasoned planning & forecasting professional who is dedicated to bringing best in class services and keen to transfer his or her business and domain knowledge to our Planning Services consultants.

At EyeOn you will work with the latest techniques, solutions and insights in the field of planning and forecasting. As believers in a future where data is the core and many decisions are handled automatically, we are constantly developing ourselves and the techniques and methods we work with. Most value is delivered by combining this with the right human touch on how to connect data and tools with specific business dynamics. We challenge you to do the same.

Your working location will mainly be at our office in Aarle-Rixtel. Our Forecasting & Planning and knowledge center is located there. We also have offices in Amsterdam, Antwerp, Geneva, Zürich, Dublin, Düsseldorf, and New York City.

Responsibilities

  • Represent voice of customer during implementation & execution
  • Guide & support PS consultants in customer interactions
  • Monitor customer satisfaction
  • Drive continuous performance improvement for customers
  • Initiate contract renewals (in cooperation with account manager)
  • Identify new commercial opportunities (pre-sales support, change requests, trainings, spin-off projects)
  • Track value creation & maintain customer recognition
  • Promote value created within EyeOn and for marketing purposes
  • Provide input to product innovation road maps based on customer requirements identified

Preferred requirements

  • A relevant master’s degree
  • Approximately 6 to 12 years of relevant experience in a (managerial) planning position
  • Drive to constantly deliver the best customer value
  • You design consistent planning processes
  • Pragmatic, hands-on mentality and target focused
  • People focused attitude and good coaching skills
  • Willing to also work abroad occasionally
  • EU-working permit
  • Working location: Eindhoven

Why work for EyeOn? 

  • Join a global team with experienced experts who are passionate about supply chain planning and data science.
  • Co-create solutions with creativity and innovation to solve tough business challenges for some of the world’s largest and most successful companies.
  • Work in a culture that blends the best entrepreneurial spirit with a healthy work-life balance.
  • Experience the freedom of deciding how you schedule your agenda, work and location in teams that operate with trust and autonomy.
  • Create your own personal development program with the counsel of our experienced experts and support from EyeOn.
  • Receive excellent employee benefits and perks, including bonus potential.

Answers to your questions

Inge Loog is available to answer any questions you may have about this role. Contact Inge at inge.loog@eyeon.nl.
An individual assessment is part of our selection procedure.

About EyeOn

EyeOn is a focused forecasting and planning consultancy with a global mission: getting business years ahead. What characterizes us is our expertise in planning processes, strength in project management and organizational flexibility. We realize concrete improvements in defined planning processes to establish more efficient processes and achieve better results.

Application form

Max. file size: 32 MB.
Max. file size: 32 MB.
Where? Aarle-Rixtel, the Netherlands
Industry Field Planning Services

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