Why did you get in Excel hell

Part 1 of our series ‘How to get out of Excel hell’

The first thing that anyone needs to understand when they want to get rid of Excel, is that Excel is a solution, not a problem. Someone has made the Excel workbook to address a problem that could not be solved with the current system landscape offered by IT. This could be triggered by employees that do not know their way around the current system, even though the system is perfectly able to do it. It could be a new process which the current system simply isn’t ready for. It could be that the data in the current systems is incorrect but correcting it in those systems takes too much time/effort.

It all boils down to people, processes, data, and technology. These areas are well known by most consultants and there are many ways of displaying the image below, but as this article has a focus on technology, we display it with technology up front.

people, data, process, technology, capability

Imagine the size of each pillar is determined by the level of capability. The pillars need to be “the same size” to maintain a stable platform and avoid unnecessary workarounds. The level of capability of one of the four areas must match the capability of the other areas. If not, the user experiences friction and will try to use a powerful end-user tool like Excel to reduce that friction. Below are some examples of what happens when the capability of one area is bigger than the others:

table pillars, capability high low

So why does Excel succeed where other technologies fail? It is because the (experienced) user can create new functionality, instantly. The functionality will always fit the user requirements, the user can incrementally increase functionality according to his proficiency, the solution can be adjusted for process changes and the data being used is easily decided by the user. Because the user is in full control; the technology is always on the same level as the processes, the people, and the data.

That sounds quite good right? Then why do companies hate Excel? The biggest problem is the lack of a single common source of truth. People tend to have different numbers for the same thing, which leaves them to discuss the value instead of the story behind the value. It will keep people from making decisions or worse, making the wrong decision. There are many reasons why this issue and others arise; We won’t dedicate an entire article on them, as you probably know most of them already. We simply mention them and if you have questions, you can reach us.

  • Ownership: Excel workbooks are usually owned by 1 person, who you then fully rely on.
  • Reliability: Excel can become overly complex, decreasing transparency and reliability. They are often used in production without proper testing so bugs may persist for a long time.
  • Accessibility: Multiple users in one Excel workbook remains problematic.
  • Maintainability: Excel workbooks are seldom well documented. Version management is often neglected.
  • Processing: Excel depends on the computer of the user to process all the data.
  • Automation: Possible via VBA but requires more knowledge and adds complexity.
  • Stability: Complex or big Excel workbooks tend to become unstable.

Compared to dedicated systems, the above issues are a heavy cost for the flexibility Excel has to offer. The next blog post, part 2, explains the pillars in more detail and why they are important! Part 3 will focus on tools to use instead, without losing the flexibility desperately needed by most companies.

We thank Flatland for designing the image to fit this story.

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